CAREERS

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ALECO
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We believe our people are the key to our success and the continued growth of our organization. All the other elements, machines, equipment and other resources are of little significance without the people behind them. Our goal is to provide our customers with the very best products and services available, while maintaining a positive atmosphere for our employees.

ALECO CAREERS & OPPORTUNITIES:

Summary:

ALECO by ES ROBBINS is an industry leader in innovative, specialized extruded polymer products servicing industrial, food service and office supply markets. For over 50 years, we have been dedicated to the development of vinyl products that improve quality of life, work, and play.

We currently have an immediate opening for a dynamic, results-driven Regional Account Manager with unlimited earning potential. Competitive salary, incentive program and full benefits package included. Our Regional Account Manager will serve as a market, product and process expert managing company performance expectations through the development and execution of business plans that generate revenue, increase brand loyalty, and improve customer satisfaction.

PRIMARY RESPONSIBILITIES:

  • Research target demographics, economic trends, customer needs and interests along with other data that can be used in creating strategies for business development.
  • Study each product offered by the company and be able to persuasively educate and inform customers of how each works and its specifications; also understand how to upsell and recommend complementary products.
  • Assist with the preparation of sales presentations, product reports and other valuable data to share with potential prospects in a way that promotes the company brand and helps the audience identify a need for the product.
  • Create business plans and execute contracts that meet company performance expectations.
  • Manage customer onboarding expectations before and after the sale.
  • Build and expand long-term relationships with customers and partners through consistent follow-up, reliable communication, and updates on new product/business solutions.
  • Actively identify and generate prospects through strategic sales strategies focusing on customers in target markets.
  • Identify and develop new and existing referral sources to develop successful referral campaigns and relationships.
  • Collaborate with team members from other departments to identify product/process improvements, modifications or changes that could enhance overall performance and attractiveness.
  • Provide suggestions for ways to optimize business growth through the use of core competencies and employee strengths.


APTITUDES:
A balance between a creative and analytical mind is essential in this role. A strong business mindset is required to utilize market research and sales data to present profitable opportunities to stakeholders while a creative mindset will be used to actively seek new business opportunities or develop completely new routes to market in a modern selling landscape. Must be energetic, exercise independent judgment, take initiative and manage multiple priorities effectively. Projects self professionally, in appearance, actions and demeanor; confident and appropriately assertive.

EDUCATION/EXPERIENCE: Bachelor’s Degree in Marketing, Business Administration or Business Management preferred with 3-5 years of proven sales and marketing experience. Industrial, Food Service or Office Supply experience preferred.

ANALYTICAL SKILLS:  Ability to evaluate sales performance data, extract pertinent findings, and refine it to key facts and action points for division team members and executive management. Aptitude for deciphering competitive market information and distilling it to actionable information for decision support.

COMMUNICATION SKILLS:  Articulate with excellent verbal and written communication skills. Ability to disseminate information across functional areas and to customers with tact and diplomacy. Proven record of interpersonal skills that enable close partnering with clients, vendors and internal teams.

COMPUTER SKILLS:  Adept with Microsoft Office Suite, particularly Excel, PowerPoint, Word and Outlook. Experience with or exposure to ERP systems, eCommerce platforms, and Customer Relationship Management applications is highly desirable.

Position:  Customer Service Representative (Bilingual)

Description:  Serves as a product specialist and service liaison, providing best in class service to assist customers with solutions that best fit their needs while addressing any emerging customer concerns with accuracy and efficiency.

Department: ALECO by ES ROBBINS

Reports to: Customer Service Manager



PRIMARY DUTIES & RESPONSBILITIES:

  • Provide professional and courteous customer support via phone, e-mail and written correspondence.
  • Provide accurate verbal and written quotes to customers. Follow-up on outstanding quotes in a timely manner, involving management team members as necessary.
  • Provide accurate order status information as requested by customers and management team.
  • Accurate and timely order entry for direct sales and other customer groups as assigned with 24 business hours.
  • Ensure accurate processing of purchase orders including verification of custom specifications, product drawing preparation and any documentation required for operations. Apply appropriate follow-up as needed.
  • Serve as primary end-user contact regarding warranty issues and warranty replacement orders.
  • Assist Accounts Receivable department with researching and resolving claims, credits, and debits.
  • Maintain customer specific files.
  • Assist sales team in researching accounts, sales performance analysis, and preparing sales presentations.
  • Any additional duties and/or functions as required for the achievement of departmental and company goals.


REQUIREMENTS:

  • EDUCATION/EXPERIENCE: High school diploma or equivalent; college degree preferred. 3-5 years’ experience in a dynamic, fast-paced customer service or customer contact environment preferred. Strong basic mathematical skills are required. Experience working with South American countries is highly desired.
  • COMPUTER SKILLS: Microsoft Office, particularly MS Word, MS Excel, PowerPoint, MS Outlook and Internet Explorer. Ability to use or learn Epicor ERP, Goldmine CRM, and QuoteWerks systems a plus.
  • COMMUNICATION SKILLS: Must be able to speak Spanish fluently. Excellent verbal and written communication skills are required. Must be able handle customer concerns diplomatically with a business mindset.
  • ORGANIZATIONAL: Excellent organizational and follow-up skills required.
  • WORK ENVIRONMENT: Must be able to sit for significant periods of time. Must be able to work independently as well as in a collaborative team atmosphere.

Department: Operations
Reports to: Operations Manager

Summary:

Ensure appearance, color and clarity of compounds produced by monitoring controls to ensure specified pressures, motor loads, speeds, temperatures, and weights. Check labels for accuracy of weights and formulation ID and position/secure labels on bins and gaylords. Verify quality of product by visual and analytical checks. Must provide accurate daily production reports.

Sign-on Bonus after 6 months. Excellent benefits: Blue Cross Blue Shield / Dental/ Life / Short Term Disability / Vacation / Holidays / 401(K).

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: High school diploma or equivalent, strong work ethic, able to work any shift, good communication skills, basic reading, writing and math skills, as well as use tape measure and dial calipers.

WORK ENVIRONMENT:  Must be able to perform in multi-craft environment.  This is a first shift job but will be on call whenever needed.  Must be able to work independently as well as in a team environment.

Department: Production
Reports to: Production Manager

Summary:

Drive forklift to service production lines as required. Must be able to weigh, label and segregate plastic material. Must be able to perform heavy lifting repetitively.

Must have HS diploma or equivalent, strong work ethic, able to work any shift, have good communication skills, basic reading, writing and math skills, as well as use tape measure and dial calipers.

$250 Signing Bonus after 6 months. Excellent benefits: Blue Cross Blue Shield / Dental/ Life / Short Term Disability / Vacation / Holidays / 401(K).

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER

ALECO® — a division of ES ROBBINS Corporation considers applicants for all positions without regard to race, color, religion, sex, national origin, age, veteran status, or disability.